Happy Return Policy
Our Commitment to Customer Satisfaction
At KroyKart, customer satisfaction is our highest priority. We strive to ensure that every product delivered meets your expectations. However, if you are not completely satisfied with your purchase, we offer a hassle-free return policy for eligible products.
Return Eligibility
Customers may request a return under the following circumstances:
The product received is damaged or defective.
The product received is incorrect or different from the order placed.
The product has missing parts or accessories.
The product was damaged during shipping.
To be eligible for a return, customers must notify us within 24 hours of receiving the product.
Conditions for Return
To qualify for a return, the product must:
Be unused and in its original condition.
Be returned with all original packaging, tags, manuals, and accessories.
Not show any signs of misuse, physical damage, or alteration by the customer.
KroyKart reserves the right to reject any return request that does not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
Products damaged due to customer misuse or negligence.
Products returned without original packaging or accessories.
Food items and perishable goods.
Personal care items once used or opened.
Products purchased during special clearance or promotional sales (unless defective).
Return Process
To request a return, please follow these simple steps:
Step 1:
Contact our customer support team within 24 hours of receiving your order.
Step 2:
Provide your:
Order Number
Product Details
Reason for Return
Clear photos or videos of the product (if applicable)
Step 3:
Our support team will review your request and provide further instructions.
Step 4:
Once approved, the product must be returned according to the instructions provided by our team.
Refund & Replacement
After receiving and inspecting the returned product:
Eligible products may be replaced with a new item.
Refunds, if applicable, will be processed through the original payment method or another agreed method.
Refund processing time may take 5–10 business days.
Return Shipping Charges
If the return is due to an error on our part (wrong, damaged, or defective product), KroyKart will bear the return shipping cost.
For all other approved returns, customers may be responsible for return shipping charges.
Contact Us
For any questions regarding returns, please contact us:
Email: info@kroykart.com
Phone: 01928-642093
WhatsApp: 01928-642093
Thank you for shopping with KroyKart.
KroyKart (ক্রয়কার্ট) বাংলাদেশের একটি বিশ্বস্ত অনলাইন শপিং প্ল্যাটফর্ম।