Shipping Policy
Overview
At KroyKart, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines our shipping procedures, delivery timelines, and related information.
By placing an order on KroyKart, you agree to the terms outlined in this policy.
Delivery Coverage
KroyKart currently delivers products across Bangladesh through trusted courier and delivery partners.
Delivery availability may vary depending on your location.
Processing Time
Orders are typically processed within 24 hours after order confirmation.
Orders placed on weekends or public holidays may require additional processing time.
Please note that order processing and shipping times are separate.
Estimated Delivery Time
Inside Dhaka
1–3 Business Days
Outside Dhaka
2–5 Business Days
Delivery times may vary depending on courier operations, weather conditions, public holidays, and other unforeseen circumstances.
Shipping Charges
Shipping charges may vary based on:
Delivery location
Product size and weight
Promotional offers
Applicable shipping charges will be displayed during the checkout process before order confirmation.
Order Tracking
Customers may receive order updates via:
Phone Call
SMS
Email
For any inquiries regarding order status, customers may contact our customer support team.
Delivery Attempts
Our delivery partners will attempt to deliver the order to the provided shipping address.
Customers are requested to ensure:
Accurate delivery address
Active phone number availability during delivery
Failure to receive the order after multiple delivery attempts may result in order cancellation.
Delivery Delays
While we strive to ensure timely delivery, delays may occur due to:
Natural disasters
Political unrest
Severe weather conditions
Public holidays
Courier-related issues
Other unforeseen circumstances
KroyKart shall not be held responsible for delays beyond our reasonable control.
Incorrect Address Information
Customers are solely responsible for providing accurate shipping information.
KroyKart will not be responsible for delivery issues arising from incorrect or incomplete address details provided by customers.
Damaged or Missing Items
If you receive a damaged product or if any item is missing from your order, please contact our customer support team within 24 hours of receiving the package.
Our team will investigate the matter and provide an appropriate resolution.
Contact Us
If you have any questions regarding our Shipping Policy, please contact us:
Email: info@kroykart.com
Phone: 01928-642093
WhatsApp: 01928-642093
ক্রয়কার্ট (KroyKart) বাংলাদেশের একটি বিশ্বস্ত অনলাইন শপ। এখানে Smart Watch, Electronics, Mobile Accessories, Computer Accessories, DC Fan, Speakers, Gift Items এবং আরও অনেক পণ্য পাওয়া যায়। আমরা সারা বাংলাদেশে Cash on Delivery সুবিধা দিয়ে থাকি।
Thank you for shopping with KroyKart.
KroyKart – Smart Shopping, Trusted Quality.